Ring Security Cameras
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Spotlight Battery Cam has died
I have owned my Spotlight Battery Cam for 18 months. It will not power up now.I received an alert last week the battery was low. I forgot about the message. Three days later I replaced the battery with a second recharged battery. After closing the cover the bottom light did not power up/flash. When the cover is open and battery inserted, the internal LED is red. I tried the reset button on top without success. The original low battery was recharged and tried without success also. I've tried both left and right battery positions.The Ring customer service rep I spoke with tells me the only solution is to buy a new camera. I only have the basic subscription, so there is no extended warranty beyond the 1st year to replace it.Any thoughts? Has anyone else had this issue?
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24-02-2020 15:43:54
Responses (17)
- M
I am having the same issue. Recharged the battery like always but now I get no flashing light. I too have the red light in the inside. I will not buy another Ring camera if it turns out it is defective. Very dissappointed.
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01-04-2020 19:30:38
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BI have the same issue and I have tried everythiing to try and resolve it. I have extended cover but I have deleted the camera off my account to try and fix it. Still nothing!Did anyone find a fix for this?
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01-04-2020 19:58:27
- T
It looks like we might be another to add to this list.This is terrible if this is the case these cams are not cheap even without subscriptions.I will be giving them a ring and hoping for some help or Ill be looking elsewhere, I do hope they can help
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02-04-2020 17:45:54
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- P
I've just had the same thing happen to me. Did they say why this happened?!
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12-04-2020 19:44:23
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- T
Odd. Mine did exactly the same thing at 18 months. I have the extended plan, but haven't found much info on what that means for the warranty. I had two batteries installed, got the email, and checked and both batteries were dead (which never happened before). Recharged both and I see the red lights come on, but no response from the camera.
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12-04-2020 20:34:33
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UMy battery spotlight camera Has also lost power and disconnected itself from the internet, I’ve recharged the battery until a green light was displayed and put back inside correctly and sealed the hatch correctly too. When the battery clicks into place a solid red light stays on. But the camera won’t turn on, I’ve tried holding the reset button on top for 20 seconds and leaving again but the light on the bottom isn’t coming on. The camera is no more than 6 months old and the batteries are the same. All 3 batteries I own are Ring branded. This has happened to 2 of my cameras, which are both battery spotlight cams. Not sure how to fix them and urgently need them working.
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08-05-2020 10:34:44
PAnnnndd....the death count continues to rise. I put my 10 month old camera to rest this morning, after trying ALL the steps outlined. This is absolutely deplorable. I have cancelled my account as of this morning. Quite disappointed in this product, and the fact that reaching support is rather difficult. I suppose it will make a nice paperweight.
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10-05-2020 16:39:52
KMin ring spotlight cam Just died after 13 months. Ugh. The battery won’t charge
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09-08-2020 21:31:43
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mb12
Mine died after 18month as well. I was told I need to buy a new one.Seems a bit strange.
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01-04-2020 14:50:38
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