Spotlight Battery Cam has died

I have owned my Spotlight Battery Cam for 18 months. It will not power up now. I received an alert last week the battery was low. I forgot about the message. Three days later I replaced the battery with a second recharged battery. After closing the cover the bottom light did not power up/flash. When the cover is open and battery inserted, the internal LED is red. I tried the reset button on top without success. The original low battery was recharged and tried without success also. I've tried both left and right battery positions. The Ring customer service rep I spoke with tells me the only solution is to buy a new camera. I only have the basic subscription, so there is no extended warranty beyond the 1st year to replace it. Any thoughts? Has anyone else had this issue?