Ring Security Cameras
Spectrum Cancellation Deal
I just purchased the ring system based on the Spectrum cancellation deal. I am now learning there's no installation available in my area. This is a huge disappointment and professional installation shouldn't be offered, if you're lacking the staff to fulfill the advertised services. This is false advertising and I am now stuck with a system I now have to pay to install on my on, which is a RIP off. Spectrum is a cheap dysfunctional business causing much stress to its customers. The ill equipped installation company states they are not able to retrieve anything from the ALARM code offer from Spectrum. Spectrum says this is a Ring issue and they cannot do anything to help its customers. Consumers usually get screwed by all these companies while they make a buck.
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28-12-2019 03:10:59
Responses (4)
- L
Not true. It says it right in the Ring deal as listed on Ring site that free installation is included. [https://shop.ring.com/products/charter-alarm-offer](https://shop.ring.com/products/charter-alarm-offer)
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29-12-2019 07:16:34
EOk, first the $340 is for 1 year of plus monitoring? Not true, it's only $100. Free alarm then costs you $240. So it's not free at all. The installation of the alarm has this statement. "Installation services are provided by a third party and are subject to applicable terms and conditions, subject to change. Ring does not guarantee the availability of any installation services or the quality or performance of services offered by any third party. Free installation is only applicable for the Ring Alarm 7 piece alarm kit. Installation of additional devices or accessories will be at an additional cost. Install does not include removal of existing alarm hardware." And it says there is one company that does this. You need to check to see if they are in your area. This sounds to me like a company will come to your house and then try to upsell you on every little thing that makes them money. So, I'd be careful and check them out first online to see what others have said about them. I also think the alarm kit was on sale for less than $240 too.
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29-12-2019 07:42:57
E14 Piece alarm set is less. Ring Alarm 14 Piece Kit + Echo Dot (3rd Gen), Works with Alexa $230 [https://www.amazon.com/dp/B07WNKFL24/ref=cm\_sw\_r\_other\_apa\_i\_nlqcEbCD2HBKJ](https://www.amazon.com/dp/B07WNKFL24/ref=cm_sw_r_other_apa_i_nlqcEbCD2HBKJ) There's an 8 piece to for $170. So they are not playing nice.
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29-12-2019 07:50:17
LThanks for reading more thoroughly than I did. I only have a basic set up and never arm it. I just have it alert me and record if the door opens (I live in a gated community with security and have a German Shepherd so....) but I feel for folks who invested in more complex systems with hardware from charter/spectrum that they can’t use with other systems. I haven’t decided if this is the best option or the Abode option. Would like to have outdoor camera which would require (for me) pro install. Sigh. Decisions decisions.
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29-12-2019 08:18:17
ESpectrum is not playing nice as most cable operators. If you want cameras that record all the time without costing you anything. A standard DVR camera setup that's wired would be the best. But for basic viewing here and there Ring will work. The basic plan is only $3.33 a month or less for a year in advance. Glad I could help.
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30-12-2019 12:07:43
- U
Thank you for your response. I'm older and I have outdoor cameras included, so you may not have required installing but I do! Thank you
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02-01-2020 05:05:01
- C
Hi there, neighbors! I see this promotion is no longer running, but you can always check out our [promotions and bundles page at Ring.com](https://ring.com/collections/offers) for great deals. Keep an eye out for upcoming promotions there as well. Exclusive discounts can also be found at the bottom of Ring.com. I hope this helps! :)
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23-09-2021 10:21:58
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- C•
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23-09-2021 10:22:10
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Eagle328
Sounds like Spectrum is the bad one here. At no point ever in Rings history have they ever installed the system for anyone. It also doesn't state anywhere in ads or print that they install it. It's made for the basic person to install it. So if Spectrum said this, they lied to you.
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28-12-2019 07:17:17
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