Ring Security Cameras
Solar powered cams are having connectivity problems
I have a stick up cam that has been operating fine for the past couple of years, but I recently added a solar panel, and it started having issues with recordings, resulting in the error message: “This event did not record correctly. You may need to adjust the settings on your wifi router.” I tried all of the following, multiple times: rebooted camera, rebooted modem, rebooted router (google wifi), bought new Nest routers (more powerful signal), and got my RSSI to -40, but the problem persisted, as long as the solar panel was connected. Unplugging the panel resolved it completely, and a live view on the camera would freeze, as soon as the panel was plugged in. At wit’s end, I posted about this on Reddit, and others started to report similar issues, not only with stick up cams, but also spotlight cams. https://www.reddit.com/r/Ring/comments/12k93z1/solar_panel_interferes_with_wifi/?utm_source=share&utm_medium=ios_app&utm_name=iossmf At least one person said that his 2 stick up cams used to function perfectly with solar, but have now developed the same problem I’m describing. One of his cams uses a Ring branded solar panel and the other a 3rd party panel, and they both have the problem. I think this points to a firmware problem. Can you please have your software team investigate? Thank you!
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14-04-2023 06:30:06
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