Responses (15)

• C

  Chelsea_Ring

  Accepted Solution

  When a Ring Solar Panel is not charging or connecting, the best thing to consider first is battery usage. The Solar Panel provides a trickle charge, meaning the battery can still drain more quickly than it can be charged. Additional steps for troubleshooting your Solar Panel are as follows:* Clean panel to remove any dirt, dust, or debris.* Check the adapter is securely plugged into the device.* Ensure there is no debris or damage to the adapter or port area.* In most locations, winter means overcast. Please ensure your Solar Panel is receiving several hours of direct sunlight per day.If your solar panel is not operating despite trying the above steps, please reach out to our support team to take a closer look at your account. You can get in touch with our support team at one of the numbers available here, or on Facebook @Ring by sending a private message.

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  01-10-2021 10:01:29

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  NikkeJohnson

  Mine stopped working out of nowhere and the indication disappeared off the app

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  26-03-2020 04:04:19

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  Acal

  My Stick Up Cams batteries are constantly going dead. I have installed ring solar panels for them to receive some sort of charge, but I'm constantly recharging these batteries daily. Panels receive about 6 hrs of direct sunlight daily

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  24-08-2020 06:52:47

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  Pleasant7

  Did you ever get an answer? Mine’s stopped working too!

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  24-08-2020 04:41:57

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• S

  shueytexas

  My two solar panels have also stopped working in the last week. This is very frustrating.

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  24-08-2020 05:42:24

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  Marley_Ring

  Hey there, neighbors! Great job checking the plug in adapter is securely plugged in, and ensuring several hours of direct sunlight. These are the most important steps to check first. Please also consider how many events are occurring, as too many events per day, or even frequently streaming live view, can drain battery quicker. I recommend also checking out our [Community post about battery drain](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Device-Tips-Battery-Draining-Quickly/ba-p/1136) for more tips on optimizing battery life, and the charge you receive. As long as the battery is not draining quicker than a charge can apply, the Solar Panel should certainly be working. If you've checked the above and still are not receiving charge from the Solar Panel, please try resetting your Ring device by holding the setup button for 20 seconds. Once complete, fully charge your battery and monitor over time to see if a charge is applying. I hope this helps! :)

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  25-08-2020 03:34:23

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  Wilkinat

  No all the hoops you have asked us to jump through do not work! How about a refund based on false advertising?????

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  14-09-2020 02:43:31

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  N808

  I've tried every suggestion listed in the Ring community to solve the problem of the solar panel not charging the stick up cam. Nothing works. Adding to the community comment that this is frustrating and disappointing for the time spent trying to solve it and more importantly, what seems to be a product that doesn't work as stated. After spending a few weeks trying to get this to work, I'm ready to return these items for another companies product. If anyone has ideas \*other\* than what has been posted on the Ring site, please share. Ring representative, please help the community who trusted this solution would work.

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  14-09-2020 04:43:05

  C

  Caitlyn_Ring

  Hey neighbors, happy to chime in for Marley here. If you've tried the suggestions previously presented and the concern still persists, it would be best if you reach out to our support team. As this is a neighbor-to-neighbor support forum, our support team will be able to take a deeper look and offer more advanced troubleshooting steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back on what solutions our support team recommends! :)

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  15-09-2020 07:16:23

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  Tex78745

  This has been an ongoing problem for me for the last week and a half when I installed my gen. 3 (newest) stickup cam and the $50 dollar solar panel. I initially was only getting morning sun (maybe 3 hrs. of good sun) due to mounting restrictions/obstruction so bought a bracket at the hardware store and remounted/positioned the panel for darn near all day (Texas) direct sun exposure. I fully charged the battery to 100%. I disabled motion AND recording during daylight hours. I've monitored battery level the past 2 or 3 days now and the battery is down to 96%. It has never increased...not even by 1%! My cam is in "battery" mode with power source indicating "power outlet" (which is normal; gen. 3 s.u. cams don't indicate "solar connection"; a software thing I assume). I know the cam is sensing the solar panel because when I disconnect it the lightening bolt in the center of the battery icon disappears (and also at night). Plug it back in and it reappears. The panel appears to not be doing a darn thing! I have a couple of weeks left in my return window (with Amazon) and if things don't turn around in the next week or so, the panel (and possibly the cam) will be going back. This is non-sense to pay $50 for a non-operational accessory and I'm not taking a chance on the $100 "super" panel. I MIGHT try the "indoor/outdoor power adapter (with barrel plug for gen. 3 cams) but then I'd need to cut it, fish a thin 2 conductor wire through the small hole where my cable and fiber wires go through the wall to my office, then splice the cable together outside and inside. Of course, if THAT power adapter doesn't work, then I'm screwed on the return and out $40. Frustrating to say the least!

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  15-09-2020 11:12:58