U
Solar panel charging
troubleshooting
wireless-security-cameras
I bought the Spotlight Can Plus along with the solar panel. According to RING, if the solar panel is charging the cam, an icon will show as a sun on a battery with a lightning bolt inside the battery. Mine is always showing like this, which is perplexing. It went to XXXX% yesterday, and it continue to show as described earlier. Help please. I don’t want to have to reboot my ring cam
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05-08-2024 01:44:42
Responses (1)
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Caitlyn_Ring
Hi @user_4cd400. The Ring Solar Panel can provide a trickle charge to your Spotlight Cam Plus, extending the amount of time between needing to manually charge the battery. Make sure the Solar Panel cable is properly connected to the Spotlight Cam, and ensure it is receiving at least 4 hours of direct sunlight per day. Please also keep in mind that due to the Solar Panel providing a trickle charge, it is possible for the battery to drain more quickly than it can be charged. In that case, you may need to adjust some settings to address the unexpected battery drain. Should this issue persist after checking the settings and installation, our support team can take a closer look. You can get in touch at one of these numbers, or on Facebook @Ring.
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09-08-2024 07:58:27
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