Responses (2)

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  Tom_Ring

  Accepted Solution

  Hi @Timh1. There is not an option for a shorter cable. I would suggest coiling the existing cable to the appropriate length and tidying it up with a cable tie.

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  25-03-2024 04:58:45

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  user_083d86

  I have the same issue with the long cable.  If the camera is in a tight spot, as mine is, the long cable just will not fit into available space no matter how much you try to zip tie it.  This is short sighted on Ring's part.  How hard can it be to make shorter cables

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  01-08-2024 08:41:22

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  Timh1

  I have several AC powered Spotlight Pro cameras that I want to mount under the eves around my house. When we had the house built we had outlets installed in the eves specifically for the Ring cameras. I only need a foot or two of power cord to connect these cameras to AC. The USB-C power adapter that comes with the camera is almost 20ft long. Is there an option for a shorter cable? A standard USB-C power adapter and cable don’t seem to work. Thanks in advance for your help. Tim Can you tell me why a standard USB-C power adapter does not work with my camera? The voltage and current seem to be correct. It would solve my problem if a 3rd party off-the-shelf USB-C power adapter and standard USB-C cable would work. As I mentioned in the initial message. I’ve tried this and it does not power up the camera. As careful as I am coiling up the existing cable it just does not look good.

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  27-03-2024 08:47:51

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  Tom_Ring

  Hi @Timh1. Only the Ring branded power adapter will work, and no other power adapters have been tested.

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  29-03-2024 12:50:47

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  user_edd671

  Tim There are other branded cables available on Amazon that work. I've had the same issue but have purchased 12 inch USB leads that will power the ring products. You just get a little icon in the app stating that there is no power BUT there is power and they work

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  19-04-2025 12:42:02