Ring Security Cameras
'Share' causing phone restart
Recently I've been trying to use the share feature on motion capture on my floodlight cam and when selecting to share the footage when selecting the 'share' option on the following pop-up is causing my phone to restart. Floodlight cam running latest firmware Ring app version: 3.52. 0 OS: Android 12, July '22 security update Device: Pixel 6 Pro
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27-07-2022 04:03:35
Responses (12)
- F
Having same problem and have a Pixel6 too. Cleared cache and still crashes my phone
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29-07-2022 01:40:34
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- C
I wonder if its a permissions issue on the latest Android OS? I shared from my ipad with no issues.
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01-08-2022 02:45:45
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- C
I have the PIXEL 6 with Android 12 Security Update July, 5, 2022 Ring App Version 3.52.0 **(HAVE TRIED)** - Clear Cache - Clear Storage - Uninstall and Reinstall App - Checked and enabled all permissions Still rebooting when I click the "Share" button. Will try to remember to come back here if they have an app update, and if it fixes it. In the meantime, I will share from my Apple iPad.
•2
01-08-2022 02:58:54
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Justin_Ring
Hi @DamienE. It looks like some neighbors in this thread [here](https://community.ring.com/t/sharing-videos-via-ring-app/147028/8) are also experiencing this concern. If possible, using another phone, can you capture a video of this happening? You can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. This will help us while we look into this concern. Thanks, neighbor!
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28-07-2022 09:23:13
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