Ring Security Cameras

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Ring Stick Up Cam stuck in boot/setup loop all of a sudden
troubleshooting
wireless-security-cameras

Hi all, I have had my stick up cam elite for a while now and I've been nothing but super happy but yesterday all of a sudden it just went offline. Thought it was something with my WiFi but after a lot of troubleshooting it seems like something (remote firmware update?) triggered a boot loop yesterday and it just won't come out of it. I have tried different power options, both PoE and USB - no difference. I have tried to hold the orange button on the back for 20+ seconds to try and reset it - no difference I have tried with a ethernet cable connection to see if it might "wake it up", no difference. I have tried to push the orange button to trigger the setup mode but it doesn't work. The blue light just stays blue and after a while the voice is saying "Welcome to ring. Follow the instructions in the ring app to continue” and after a little while it reboots and it goes around the same way again. I can never get it to the actual setup mode, it's "dead". What more options do I have? ![Skärmavbild 2023-03-23 kl. 18.42.39|690x399](upload://jLUnqcjhecBlEMDuxh70ED3k7MB.png) FW version 11.0.33 according to my dashboard. Best regards, Emil

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23-03-2023 05:40:57

Responses (2)

  • T

    Hi @berisen. For this concern, it seems like you have tried the steps that I would typically recommend. I suggest reaching out to our support team on this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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    27-03-2023 04:55:13

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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      26-04-2023 04:56:02

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