Ring Security Cameras
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Ring Stick Up Cam sends notifications but doesn't record event or show Live View
Beginning 10/27 around midnight our stick up camera quit recording events or allowing us to view Live. It sends motion notifications, has a strong wifi signal but will not work. I logged on to ring.com and again no events logged. We had a 2 pack so I pulled out the other camera (never used) and the results are the same. No events, No LIVE view. -uninstalled App and Camera.. reinstalled both. ..no change-installed 2nd Camera (brand new.. no change-Ran App on husbands android & android tablet.. no change-Rolled back the App on my android to see if an older version would work.. no change-Support had me load Rapid Ring App... no change-I brought the camera to work to run it on a different wifi network .. no change
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04-11-2020 19:18:49
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Caitlyn_Ring
Hi @SSantana. Since you've already walked through some of the basic troubleshooting steps I would have suggested, would you mind reaching back out to our support team directly for this? They'll be able to pull up your account and take a closer look at your device for you in order to find a solution for this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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04-11-2020 21:08:47
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