U
Ring stick up cam (1st gen) - solid light
cs-support
wireless-security-cameras
Hello, I have ring stick up cam 1st gen. The problem I am having is that I cannot reset it and try to reconnect to wifi. The light in the back is always solid. I followed the instructions to rest by pressing the orange button for 20-30 seconds, the light goes out but when I release my finger from the orange button the light goes on again solid with no change. Appreicate your help and guidance.
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14-06-2022 07:58:26
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Tom_Ring
Hi @user14609. If your Stick Up Cam is unresponsive to a reset, I suggest reaching out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-06-2022 05:45:39
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