Responses (1)

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  Marley_Ring

  Hi @jayang! The green indicator is a great sign that you have power to the Floodlight Cam. The next best step will be to reset the Camera by holding the setup button for 20 seconds. Once done, try [another setup](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) to see if the Ring network will show up in your wifi settings. Feel free to also try on another mobile device, if possible. If the setup is not completing, or this green light just keeps flashing, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please go [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  19-05-2020 05:31:50

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  Reply

  J

  jayang

  Hi Marley, Thanks for the reply. I have tried to hold the setup button for more than 1 minute but the green light just keeps flashing. So I thought the device might be defective so I returned it and bought another one. However, weirdly enough, the second device has exactly the same issue - the green light keeps flashing even after I hold the setup button. Any other idea why this might be happening? Could both cameras be defective? Thanks!

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  23-05-2020 06:22:59

  M

  Marley_Ring

  That was a great step to take! I'm very surprised that this second one did not operate as intended. If charging the battery for a few hours, and pressing the setup button briefly/ completing a setup in the Ring app still does not work, this might need a more in-depth look. Reaching out to our support team will be the best next step so they can see if there is anything going awry with the setup, or with your Camera. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how this goes! :)

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  25-05-2020 08:42:13

  G

  Glennpell

  I am on my second brand new ring floodlight can and currently on hold for customer support. Does anybody have an answer with respects to flashing green light and unable to join wifi issue ?

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  20-09-2020 06:02:11

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  CAM2

  I am having the same problem. Did anyone find a solution? I have changed devices and apps and reset the device but still flashing green and unable to connect to ring WiFi setup . Is it supposed to flash green in setup mode? I can not connect to the ring setup Wifi , the app says unable to join and I do not se the ring setup WiFi in my WiFi stings on my phone?

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  23-09-2020 12:50:02

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  Mdot

  I also have the same problem, has anyone found a solution and would like to share it , really appreciate the help

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  06-10-2020 10:36:45