Responses (4)

• M

  Marley_Ring

  Hi @JamesFord! If you have an android, please check for any [apps that might conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). I recommend also disabling VPN, and even bluetooth, to maximize processing and connection for the Ring app. Try also, checking in with your data carrier to see if they have any plan features that might affect video streaming. I hope this helps! :)

  0

  •

  26-05-2020 11:29:36

  •

  Reply
• M

  Mjvitetta

  Same here, no connection via cellular since adding a camera and no additional programs.

  0

  •

  07-02-2021 11:52:15

  •

  Reply

  T

  Tom_Ring

  Hi @Mjvitetta. What model phone are you using and what version of the Ring app is your phone on? I would check to make sure that your Ring app version is the most recent, as running an old version can be problematic.

  0

  •

  08-02-2021 09:45:40

• S

  Sewald828

  This is happening for me but on iPhone - AT&T

  0

  •

  17-04-2021 01:18:10

  •

  Reply
• S

  Swoosh

  Turn off LTE / 4G and turn on 2g/3g it you want to view your live feeds and videos... otherwise your limited to WiFi

  0

  •

  27-06-2021 11:20:32

  •

  Reply