Reset wifi password and frustration ensues

Okay, so we had a storm, which knocked out the internet. my kids in their infinite wisdom hard reset the router, not realizing that it wasn't the problem. Joy. So... I thought I had put in the same information for the router password, but alas i did not. **note:** the old, and new, passwords contain an exclamation mark (!). I Never had any issues setting up the old one with an exclamation mark. never had issues with the cameras choosing 2.4 or 5ghz router choice. Anyway. every time i follow the instructions in the app, it says I can't reconnect, because it's blocked: "we recently blocked an attempt by another Ring customer to set up your Ring device named xyz, which is still currently linked to your ring account. 1. The tips in the email are dumb. I did not give my device to someone, and didn't move and leave it behind. 2. I am the only user on my account. me, myself, and i. 3. I tried deleting the camera, and starting over, with the same results. So... how the F do i get the two cameras that i have back online? I could theoretically put back in the old password, but then i'd have to update a crapton of other wireless devices, and I'm not quite to that level of frustration.....yet. Any help would be appreciated, thanks!