Responses (3)

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  Tom_Ring

  Hi @mlw2. Here in the Ring Community, we're unable to access the system the issues replacements or sends out parts. I suggest following up with our support team and they will be more than happy to send you the Adapter for this Solar Charger. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  30-08-2021 07:35:14

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  mlw2

  Yeah... 45 minutes plus hold times, no ability to leave a message or request a call back, short loop music and marketing the whole time. Not my idea of a good time to fix your representative's mistake! Thanks!

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  30-08-2021 09:19:39

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  T

  Tom_Ring

  Hey @mlw2. Another suggestion, if you received an email from the replacement, you can use that to correspond with the agent that helped you and try to arrange a call back. If you don't see one, try searching your junk/spam folders.

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  31-08-2021 06:24:06

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  mlw2

  Good one, thanks. Yeah, had to send images so may have had access to emails. Endured the hold times running many errands along the way. Had to send image of panel but new one was approved. Replacement camera and keypads installed though the "old devices will automatically be removed" thing did not happen. Once new panel arrives and I return failed/obsolete items all will be good again. In my experience with other vendors this might be considered a "new case" and may or may not be something which can be done by email or a "call me" request. Dunno!

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  31-08-2021 06:31:05

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