Reactivating a camera that was deactivated
My Ring camera deactivated. It worked one minute and I received an email that it was deactivated the next. Ring's technical support is a disaster. Two long calls and the personnel didn't seem to have any idea how to help me reactivate the camera. In the most recent call, last night, the rep kept telling me the battery was on empty, even though it's a plug in camera, not a battery camera! I suggested that if she didnt have the information to activate my camera, she ask a manager to help me. Instead, after a few rounds of placing me on hold to research, she simply disconnected and ended the call. Does anyone have experience reactivating a Ring camera, or is the best solution to return it for a refund? Thank you.
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08-09-2023 08:29:03
Responses (5)
- T
Hi @ToddSh. When you say "deactivated", are you referring to the device being offline, or that the device has been removed from your account by the account owner? What specific camera model do you have? What is the RSSI for this device? This information is located in the Device Health menu of the Ring app.
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12-09-2023 01:13:05
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UTom_Ring, I also inadvertently “deactivated” a camera. I removed it from my account (using my app) by deactivation versus “remove”. How can I reactivate this camera? I’ve done a manual reset on the camera but can not add it, as I no longer have the QR code for it (so using my app to reconnect to Wifi, is not working). Any assistance is appreciated.
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20-12-2023 09:16:52
- U
Have either of you been able to reactivate your device? Mine is now doing the same and none of the setup instructions I’ve found are helping.
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25-05-2024 12:03:55
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UHold the reset button down on the back of the doorbell camera for like 20 seconds or so, and it resets the whole thing
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02-11-2024 06:45:17
- J
Hi @user82636. What exact model Camera do you have? What part of the setup keeps failing?
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27-05-2024 04:10:58
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- U
Just happened to me as well. I couldnt add the device back because the floodlight cam would not go into pairing mode, light was solid not flashing. This fix worked for me. I flipped the breaker off and on. When came back to the camera it was flashing. I went to the Ring dashboard and selected Set Up a Device. Next I disabled my Eero wifi from 5g to 2.4g. Then I scanned the qr code, and then followed the prompts. It is now working. Hope that helps.
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18-03-2025 08:05:25
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Techy202
ToddSh, See this link: https://support.ring.com/hc/en-au/articles/4405018931604-How-to-completely-reset-your-Ring-Security-Camera Good luck!
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10-09-2023 05:50:49
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