Protect Basic not Working on Stick-Up Cam - Shows as Active Sub on Dashboard

Hi Ring Community,Hoping for some help here. I purchased a basic plan for my 2nd stick-up cam about a month or so ago. It shows as active w/ subscription in the dashboard, however when activating the cam it displays that the trial has run out. I am unable to record videos for this camera at the moment. It was working properly for a little bit, but just now noticed that it has ceased recordings. One thought, I did change my wifi network earlier this month... but I was able to connect the camera without issue. I'm wondering if that may have had something to do with it? However, it wouldn't explain why my first camera is working as usual.Thoughts on this issue?Thank you!