Problems with help@ring.com...?

Hi - Does anyone know if there's a problem with the help@ring.com service? I emailed them over a week ago, and chased it yesterday, but I'm not getting any response at all. Someone will ask what the issue is. I recently (Jul 23) purchased 3x Battery Stick-up Cams, relying on the explicit assurance that they could be easily upgraded to wired if the performance/quality of Battery Profile wasn't good enough. I decided to go ahead with that in Sep 23, but I haven't been able to find the wired adaptors for sale on Ring or Amazon. I suspect they're not manufacturing them any more, because a new model is coming out. My request to help@ring.com is to either supply me with the wired adaptors, or accept the return of the battery units. I don't want get distracted into a debate about consumer rights in different countries, please. I want to know how to get an official response from Ring, and if they refuse then the matter will be decided by a court. Thanks in advance.