Ring Security Cameras
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Only 1 light illuminates on Ring Spotlight Cam
Hi, recently only 1 light is illuminated on my Ring Spotlight Can (battery version). Both batteries have been fully charged, removed and replaced. Motion is detected and recorded perfectly well, it is just that the device is only illuminating 1 light that is the problem. Does this mean that the device is faulty or is there a reset option I can use which might resolve the problem, please?Thanks!
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03-01-2021 14:21:53
Responses (2)
- M
Hi Caitlyn,Thanks for the reply!The device is a spotlight camera, battery version, definitely with a strip light either side at the front with only one side illuminating. This seems light a faulty bulb so is it possible to get that checked and replaced, please?Hopefully I have managed to attach a pic of the model below. Thanks for your help, Merv
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22-01-2021 05:28:34
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Caitlyn_Ring
Hi @MervC. Can you please attach a picture of your Ring Camera? The Spotlight Cam only has one light on it that would illuminate whenever motion is detected, while the Floodlight Cam has two lights, but the Floodlight Cam is a wired device that doesn't use batteries to power it. A picture may help the Community get a better idea of what device you have and what the concern is. :)
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04-01-2021 23:34:46
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