Ring Security Cameras
New firmware rolling out that breaks ethernet connectivity?
Anyone with Stick Up Cam Elites on Ethernet noticing their devices go offline? I have a half-dozen Stick Up Cam Wired (2nd gen), all powered over ethernet, and over the last couple days have seen 1-2 go offline each day. Pressing the setup button and connecting to Wi-Fi seems to work, but haven't gotten them to reconnect to Ethernet yet. Preliminary skim of switch port logs show the Ring camera changed its wired MAC address from the expected address (printed on the device; registered to [one of Ring's suppliers](https://macaddress.io/mac-address-lookup/d72jlmXakB)) to an [unregistered MAC address](https://macaddress.io/mac-address-lookup/1pRKdlA02w). Wireless MAC address remains the one printed on the device. If it was just one device, I could be convinced the ethernet chip just died, but 3 devices failing gradually over
1728 •
0 •
7 •
29-11-2022 05:00:05
Responses (12)
- U
I have 6 POE Elite cams that are all showing up with different ethernet MAC addresses now. This started on Nov. 28th through today. The camera seems to download the new update at the same time the IP address is renewed. If either of you guys have NAC (Network Access Control) enabled on your router that requires you to explicitly register each device on the network - this could be the problem.
•2
01-12-2022 10:18:47
•
- K
Maybe related but the MAC on my stickup camera definitely changed. The odd thing is that in the Ring app, the device still shows the original MAC address.
•0
06-12-2022 03:20:53
•
- C
Hey neighbors. The MAC address for your Ring devices should not be changing like this. If your Camera is consistently falling offline or if you have a DHCP reservation, then you may need to utilize wifi or change your router security settings to allow the new MAC address via ethernet for the time being. In order to take a further look into this, can you please reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
06-12-2022 11:32:14
•
DHi @Caitlyn_Ring ! Thanks for acknowledging the issue here and on Reddit! I'm glad the rollout of buggy firmware version 11.0.24 has been suspended (at least from Ethernet devices). Do you happen to have an ETA for when a fixed firmware build will begin rolling out to impacted devices (Ethernet devices currently on 11.0.24)? Thanks!
•0
08-12-2022 12:09:35
CHi @dbeiter. Unfortunately we aren't given an exact timeframe or ETA on future firmware releases or updates. My recommendation is to always keep your Ring app updated and just keep an eye out for any firmware updates to your devices. If I receive any information that I can share on this, I'll update the associated threads. Thanks for your patience! :)
•1
08-12-2022 05:29:26
- J
Hi @TPCNZ. I'm happy to chime in here. As of now, there is not a way for you to roll back the firmware to a previous version.
•0
20-12-2022 06:14:48
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
MikeInMass
Don’t know if I’m experiencing the same deal. Just installed an indoor wired camera at my daughters house, it did an update, and is now flaky, disconnecting after a minute or two, and it’s just 8 feet from the router. She has 4 ring devices outdoors and they’re all working perfectly. No amount of resets on this little indoor camera seems to get it connected for good. Maybe it’s the update?
0
29-11-2022 07:53:20
•