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My spotlight cam refuses to go to live view even though the Wi-Fi signal is great
I am having issues getting my spotlight cam to go to live view. Not sure what the problem is. The Wi-Fi signal is perfect. I’ve tried everything. I even bought a 2.4ghz dedicated extender and it is on the other side of the wall from the camera. 
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26-02-2023 11:21:35
Responses (2)
- C
Hi @user37577. Try rebooting your Spotlight Cam following the instructions [here](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). Another troubleshooting step you can try is to reboot your wifi router. This is typically done by unplugging the router for a few minutes, then plugging it back in. Lastly, check that the [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) used by Ring devices are open on your wifi network. If the Live View still doesn't load after trying the above, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) to look into this more closely. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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27-02-2023 20:51:44
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user37577
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26-02-2023 11:22:32
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