Responses (15)

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  Marley_Ring

  Hi there, @MC9! As you mentioned, a live view should remain streaming for up to 10 minutes or until it is ended in the app. This can depend on connection and streaming variables of both the network and machine. Please ensure there is no vpn enabled and no robust programs or streaming are operating at the same time as the Ring app. Removing and reinstalling the Ring app on your device is always a good step as well. I hope this helps! :)

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  03-12-2020 04:29:30

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  Rubberchicken

  The timeout is crazy - same thing happening to me now as well. Not likely related to machine - but more changes from Ring. Having the timeout in the first place is super frustrating and makes little sense since no way to do an active view of all cameras with Ring at all - only Dashboard with refresh intervals and small view. Having a live mode (even if limited to single camera) with a timeout and no reconnect makes very little sense.

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  09-12-2020 06:25:41

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  mrbill57

  You can add me to the list of Ring users with a Windows 10 Live View issue. My Ring Camera Pro used to timeout at around 10 minutes, now it times out at 30 seconds. I don't see any timeout problems with my Android phone. If I delete and re-install the Windows 10 app, the problem goes away but just for a couple of live views. After that, it's back to 30 seconds. I have done this delete/install 3x and the outcome is the same. I have rebooted the Ring Doorbell by pushing the button on the side and I even tried connecting to the second network connection (2.4/5.0) on my WIFI router, no luck. Any suggestions?

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  22-01-2021 09:19:05

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  MartinWheat

  Someone else struggling with Windows 10 timeouts. Every 30 seconds is ridiculous. Why have they not fixed this yet?

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  07-03-2021 04:43:06

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  brianburesh

  I have this same issue. However, when I called about a previous problem, I was told that the Windows 10 app is going to be decommissioned. It's really frustrating to be told this as it's the way I access my cameras the most often. I shouldn't have to reach for my phone every time I want a live feed... At the minimum, it needs to have the ability in the browser, but the windows 10 app is much nicer. I suspect this 30-second issue is related to them decommissioning the app.

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  22-03-2021 04:32:58

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  Boone

  This sounds familiar (see link below). Question is if it is only happening with Ring **Indoor cameras** on the Windows 10 PC App? My Ring Video Doorbell 2 and all my 5 Ring Stick up Plug in Cameras go for the correct full 10-minute duration. Only all 4 of my Ring Indoor Cams last 40-seconds in Live-View on this App. **All** my Live-Views for all my Ring cameras last the the full 10-minutes when using the phone app. I'm wondering if this shorten Live-View combination (Indoor cam on Windows PC App) is the common denominator? https://community.ring.com/t/why-does-the-windows-ring-app-only-show-the-live-view-for-40-seconds/42893

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  22-03-2021 05:00:57

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  Boone

  UPDATE: I completely Uninstalled the Ring App for Windows PC. Then re-installed the Windows PC app. Now all Ring cameras and Doorbell are displaying the full normal 10-minute duration in "Live-View." I don't know what caused the issue, or if the Uninstall and Reinstall procedure will solve the shortened Live-view issue on your Windows PC app ( didn't seem to maintain the fix for @mrbill57, post Jan22), but it seems to have fixed it on mine. :smile:

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  23-03-2021 05:17:44

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  thomasgould

  I have the same experience as Mr. Bill, worked a couple times then back to 30 seconds

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  05-04-2021 11:29:34

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  Boone

  Hello @thomasgould , @mrbill57 , @MartinWheat , and @brianburesh , As I wrote above, I tried Uninstalling and then Re-Installing the Windows Ring App, which worked for me for only 6 days. Then the 40-second timeout issue returned. In another posted thread, I tried the "reset" suggestion of @dvd67 , and although it was a short-lived fix for him, it appears it worked for me! My Windows Ring App has been displaying the normal 10-minute Live-View for the last 13 days, and I hope it continues. :crossed_fingers: After completing the reset, you'll have to go through your settings again to put it back the way you had it before (notifications, alert sounds, etc.) https://community.ring.com/t/live-view-ends-after-1-minute-on-desktop-app/43833/5 Hopefully the reset procedure might also help you. It's probably worth a try at least :wink:

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  06-04-2021 12:08:45

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  Boone

  14 days now and still working.

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  06-04-2021 12:17:19

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  thomasgould

  Still working? I have tried all suggestions and problem persists. Ring truly does not care.

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  23-04-2021 02:11:41