Live View is not working (all devices)

Hey Just purchased and connected the Spotlight Cam PRO I can see a screenshot, move detection, recordings, ... but I can't seem to view Live on demand. Sirene, lights, all is working well. When there is move detection I can even see Live View for a while but when I re-open the app it's not working anymore. Error: (translated from dutch) "There was a problem starting Live View - click on the button to retry connection" Both on the IOS App and Google Chrome (on dekstop) The connection to wifi is great (RSSI-57) - same for the Chime Pro Called tech support: tried resetting it, reconnecting, connecting to WiFi, connecting to Chime Pro, restarting Wifi router, re-installed the app, latest updates, latest firmware - the app show the device as active and online but Live View is not possible Live View on the Pro 2 doorbell is working just fine What else can I try...?? Is it just me or shouldn't this be this hard? It's a basic option. Cheers for any tips