Ring Security Cameras
Live View and video concerns
Got the outdoor camera, set it up, everything worked great; the light worked, I got notifications, I could go live and it would immediately connect, took snapshots 24/7, had all my settings where I wanted them. This was during the free trial. So then a tornado touched down very nearby and we had no internet for 3 weeks. During that time, the trial ended. After we got everything back up and running, I got notifications and could just see live. So I paid for the year basic plan...And that's when it went to pot. The first 2 days I would get very intermittent snaps and could occasionally see the live feed. After that (and continuing to now) I get notifications that there is movement and the light will go on for a short time if it's dark, but I get no snaps and when I try to go to the live feed it just says "activating device" forever. When I go to the history it shows all the times there was movement, but when I go to view it, it's just black. I've tried resetting the router, I've charged the batteries and reset the camera, I've deleted and reloaded the app, I put all the settings back to original. I've run the diagnostic test and it says my connection is a little weak, but the bandwidth speed is well above where it needs to be. Nothing has changed except that I'm now paying for a service that won't work (but did when it was free.) If there's anything I missed trying, please let me know.
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30-05-2020 12:41:10
Responses (3)
- J
I am having issues as well including video recordings freezing when playing back. What good is video of a crime that is frozen before the subject is close enough for ID?
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04-06-2020 10:21:46
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- N
I read all the posts of angry customers getting no help with getting in-app notifications when the battery was low. I got those originally, and always replaced the battery before it went dead. However, I bought a second battery to have it ready when the battery was low. Ever since, I have received NO (zero!) notifications. I just notice that there are no motion alerts for a while and charge up the replacement battery and install it. So I do have a couple of days with no doorbell or motion detection until I notice it is not working. I just spent over an hour on hold and then being told that my doorbell was offline. Duh. I told them the battery was dead and the spare battery was charging. Then they said now the app will notify me...when I just replaced the battery. Then they told me the battery was 100% charged. Duh again, I had just put in the charged battery. I tried not to be too rude, but it was as good as talking to a wall. And it went on like this with irrelevant things being said repeatedly, and I had to keep saying that yes, that is what I called about. It was such a horrible experience, I told them I may just have to buy another brand of security system and/or doorbell. I would prefer to make it work as well as when I first installed it. Can someone please help? All I want is to get a notification (NOT and email) when the battery is low.
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06-06-2022 07:20:51
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Cliff7474
I've been having the same issue half the time and reading some of the community messages it seems a common issue, so hopefully there will be a fix in some kind of update, it would be nice if Ring would acknowledge this problem and at least say if they are working on it.
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30-05-2020 09:43:28
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