Live view AGAIN!
Hi all , ever since I got my battery spotlight camera the live view has been shocking , either takes ages to load up or doesn't load up at all on either 4g or home WiFi , I can view an " event " no issues at all but live view is rubbish , my rssi signal is -42 so it's strong !! WiFi speed is approx 40mbps , I have split sky q router bands and it can only connect to 2.4ghz anyway ! Router is literally 8 foot away from the camera , even tried it with no wall in the way ( sat router on window ledge ) still rubbish !! I have reported this to ring and they accessed my account and said " everything " looks good and strong signal !!!! I've reset router and camera and latest app installed , tried the lite version, still rubbish !!!! Pics are of 4g and WiFi , Any ideas ??? 
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11-07-2021 11:34:23
Responses (14)
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11-07-2021 11:35:41
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Anyone any ideas , seriously thinking of sending this camera back !! My mates doorbell works absolutely fine with the app , I imagine the spotlight cameras have the issue !!!
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12-07-2021 07:18:26
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B@Edgie70 Just looking at the pics you have a Sky Q hub as your router. Those have notoriously poor performance. The Sky forum is full of issues with it. Sky have since replaced it with a new model (although I think you need to pay for it). Also with Sky Q if you have the TV service as well the Q boxes create a mesh network which isnt very smart. Often devices get stuck on an access point which is further away than the optima one. My guess is its your router/network causing the issues.
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13-07-2021 10:38:24
EThanks for your reply , I'm not so sure the sky router is poor for performance , I can stream hd football on my decking in my back garden about 40 foot away from the router , if performance was poor surely it wouldn't reach that far and play the hd stream ! I'll put a post on the sky community and ask there but all I see is poor live view off many people, all them can't just have that sky router !
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13-07-2021 05:44:41
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Hi @Edgie70. I have a simple test that you can perform to see if your router is the culprit. Try connecting your Spotlight Cam to a wifi hotspot. Once connected, try activating the Live View. If it activates, this will let you know that your network is the issue. Also, try activating Live View from the Rapid Ring app. Let me know how this goes.
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13-07-2021 09:17:22
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Edgie70
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11-07-2021 11:35:03
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