Ring Security Cameras

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V
Latest update made the color off
live-view
troubleshooting

Since the last update (today is 12/22/21) The color is completely off. Everything has a brown tint to it on live or playback. I've reset everything I could. I live in Florida, so my grass should be green in the videos ![Screenshot_20211222-091319_Ring|690x335](upload://uzubYabWiiLZIOL3puvhYVRUy93.jpeg)

765

0

1

22-12-2021 02:14:28

Responses (2)

  • C

    Hi @Vinny420. I know you mentioned resetting everything, but make sure you do a full reset on your Ring Camera by holding down the setup button for at least 20 seconds. After the reset is done, set the Ring Camera back up in the Ring App by using the steps under Set Up a Device. Check the Live View again and see if it's displaying the colors properly. If this concern persists after this step, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. I hope this helps. :)

    0

    22-12-2021 08:50:42

    • V

      That didn't work. Ill try calling after the holidays when you reopen. Thank you

      1

      24-12-2021 06:45:34

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