Responses (2)

• C

  Caitlyn_Ring

  Accepted Solution

  Hi @Koykoyk. For clarification, notifications are not tied to the Modes settings at this time. They are controlled independently of Modes. The options available to turn off alerts would be the following:- Manually toggle off motion alerts- Set up a Motion Schedule- Utilize the Motion or Global Snooze feature The option to control notifications or alerts within the Modes settings has been requested by other neighbors before. You can find the request here on our Feature Request board. I'd recommend adding your feedback to that thread, as the Feature Request board is our team's main way to share feedback internally.

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  19-09-2023 07:24:42

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  user_6bc27f

  This is an exceptionally poor response to the thread. It’s really simple. Raise a ticket to capture this as a requirement. The requirement is to be able to toggle motion recording and motion alerting as separate switches in any given mode. 

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  03-07-2024 04:08:47

• T

  Tom_Ring

  Hi @Koykoyk. For this concern, you can open the Ring app and select your device. From there, just toggle of Motion Alerts. This will allow your device to record motion, but not notify you of every alert. Let me know if this helps!

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  11-09-2023 04:36:32

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  Koykoyk

  Hey, thanks for your reply. I’m not sure my point was clear, I want to disable alerts only on disarmed mode, not all modes. (But still keep recordings of movements) On other modes I want alerts+recordings to be enabled. I hope that was clear, Thanks, Lidan

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  12-09-2023 03:20:37

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  Tom_Ring

  Hi @Koykoyk. Thanks for clarifying. To accomplish this, I would suggest setting up a Motion Schedule for the times that you're in Disarmed mode. You can learn more about this [here](https://support.ring.com/hc/en-us/articles/218380863-Scheduling-Times-When-You-Don-t-Want-to-Receive-Motion-Alerts-).

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  13-09-2023 01:45:13

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  Koykoyk

  Thanks for your reply. I'm honestly a bit puzzled here. I'm not sure if I'm not understanding the product or the product doesn't fit basic needs. Are all people hanging out at home getting notified for all of their movements? Isn't it a basic requirement for people to not receive notifications when they are at their home? Tom, the solution you suggested is basically letting the app know twice that I'm home or away. One time through the main mode and another time schedule an immediate schedule that I'm leaving my home. I would appreciate your input on Ring's approach here. How do you see the product being used vs what I'm doing?

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  16-09-2023 09:21:58