Ring Security Cameras
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Indoor Mini Cam Disconnecting
One of our indoor mini cameras keeps disconnecting from WiFi. We thought maybe it was how far away it was from the router so we set it up right next to it and it still disconnected. Is there something I can do or is this just a dud that needs returned? It came in a 2-pack and the other one is working fine.
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25-05-2020 02:08:31
Responses (1)
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Marley_Ring
Hi @BuchFamily! Please check the power chord to ensure it is connected securely on both the Camera end and in the outlet. If you have not already, try another outlet as well. You can also perform a reset on the Camera by holding the setup button for 20 seconds. If this concern persists, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. I hope this helps! :)
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26-05-2020 10:13:24
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