Ring Security Cameras
I ordered two Ring Indoor Cameras form the Ring.com website, I was sent the wrong power plug
I live in Ireland. I ordered two Ring Indoor Cameras (2nd Gen), and they arrived with the wrong power plug. Ireland is in the EU, but we use a UK power socket. I have been sent a EU plug that only works on the continent, not here. In the same order, there was a Ring Chime, which is fine since it comes with multiple socket adaptors. But the Cameras do not. This is a safety concern and a serious EU and Irish legislation breach. Ring should really be doing better if they want to avoid legal issues down the road.
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08-12-2023 09:31:18
Responses (2)
- U
Hi I had same issue so I rang technical support who told me that Ireland has signed a treaty stating they are to issue 2 pin plugs I told the agent that’s incorrect as it’s not compatible with the electrical supply in Ireland he suggested I go buy 4 adapters so I again explained that by using a converter that will invalidate any home insurance as you cannot guarantee the safety of a random purchase of a converter, the agent tried to tell me how easy it was to do this i again said there is no way on earth that Ireland would tell a company to issue an incorrect electrical plug and that this sounds to me like RING have decided that if we want their products it’s cheaper to send EU 2 pin than issue 3 pin plugs to Irish customers! When I asked what was supplied to the UK he said 3 pin as it has to be compatible with your electrical supply!!! I had 21 ring products and was about to place another good sized order and an order for work but if this is the rubbish they’re telling Irish customers then I’m cancelling both very big orders!! Irish customers beware of this!!!
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31-03-2025 07:16:15
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CHi @user_812943. Which Ring devices did you purchase that had the incorrect plug type? The specific device name, such as Indoor Cam, should be located on the box. I'm happy to check with my team to see what information I can find regarding the plug types.
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01-04-2025 07:25:27
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Justin_Ring
Hi @bchuertas. It is best to reach out to our support team for further assistance with this type of concern. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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12-12-2023 05:32:49
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