Responses (1)

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  jpohlman62

  I am having the same problem. Following to see if there's a fix.

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  26-10-2020 07:23:37

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  Caitlyn_Ring

  Hey neighbors! You may need to adjust the settings for the lights on your Floodlight Cam to prevent this from happening. I'd recommend checking out [this](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam) Help Center Article which contains information and steps on how to adjust the Motion Zones for the lights on your Floodlight Cam. If there are any reflective surfaces around, this can also trigger the motion detection to turn the lights on, so you may need to re-angle or reposition the Floodlight Cam if adjusting the settings doesn't help.

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  27-10-2020 06:58:01

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  ESmith

  I’ve changed the light settings to 50% range and minimal motion detection, but the lights continue to cycle on/off during periods of darkness. Repositioning the camera yields no correction. What other options exist?

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  28-10-2020 01:08:09

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  Caitlyn_Ring

  @ESmith In this case, I would recommend you reach out to our support team directly at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a closer look at your device and account in order to find a solution for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  28-10-2020 04:55:57