Responses (3)

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  Caitlyn_Ring

  Hi @SLB7. Is the static present on Live View or recordings of motion events as well? You may want to try a reset and a fresh setup of your Floodlight Cam to correct this static concern. To reset the Camera, you'll want to hold down the reset button for at least 20 seconds. Once that's done, you can take it through a new setup in the Ring App by following the steps under Set Up a Device. We also have some audio troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/360050175212-Fixing-Audio-and-Sound-Issues-on-Your-Ring-Device). If the concern persists after trying these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). A member of our support team can take a deeper look at your device and offer more advanced troubleshooting support. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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  05-10-2020 11:40:16

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• U

  user59117

  Hi, @SLB7 I'm having the same problem on a newly installed wired flood camera. All my recordings have static. Were you able to resolve your issue? - Kevin

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  20-09-2023 01:23:12

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  20-10-2023 01:23:50

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