Floodlight Camera Lights no longer trigger on motion
I have a flood light that I can still turn the light on manually, but the motion alerts no longer trigger it. I verified the setting is on for it. I THINK it started after I enabled the Alexa Ring skill but cannot be sure. Any ideas?
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16-04-2021 01:38:16
Responses (7)
- R
Already did this, live view works perfectly I can see the motion is enabled. Motion IS being detected, I am getting alerts. I CAN turn the light on manually. It IS still recording. It is just not turning on when motion is detected.
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17-04-2021 02:32:30
- E
@RadianWear I'd do a factory reset on the device first, and see if that helps.
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16-04-2021 06:00:41
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RThat should not be necessary but I can certainly try it when it stops raining lol.
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17-04-2021 02:33:27
- G
@ring this seems to be a common problem, mine stopped working last night. None of the setting have changed, the sensor is picking up movement but not activating the lights. I can manually put the lights on so I know they’re working. Please advise on what the problem is and how to rectify otherwise what was the point of spending £250 on this camera??
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17-04-2021 10:18:22
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Marley_Ring
Hi there, @RadianWear! The best next step will be to attempt a live view from the Ring app. This is a great way to check if your Floodlight Camera is online and properly communicating with your wifi. Next, check your motion settings, motion schedules, and modes settings (if enabled). If you are unsure whether or not motion is detecting, please check your event history in the Ring app, to see if there are recordings of motion events. Feel free to let us know how this goes! :)
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16-04-2021 04:35:24
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