Ring Security Cameras
Floodlight Camera detects motion but lights don't turn on
Installed 2 new floodlight cams and one works perfectly but the other doesn't. It detects motion, sends me an alert and everything the other does, EXCEPT turning the lights on. Lights work fine manually, I can turn them on and off no problem via the app but they won't turn on by motion which is kinda important.... Settings are the same for each cam so I'm at a loss here...
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24-05-2021 03:05:30
Responses (4)
- C
Hi neighbors! The lights on your Floodlight Cam will turn on with motion detection as long as it is dark enough outside. If it is not dark enough outside, your Camera may detect motion but the lights will not come on. If you haven't already, I'd recommend checking out this Help Center Article [here](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam), which will cover the different settings available to adjust the lights on your Floodlight Cam. It would be good to check these settings first and try adjusting them. Make sure you have Motion-Activated Lights toggled on. If these steps don't resolve your concern, you may want to follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They're able to take a more in-depth look and can see if you've previously contacted them about this concern as well.
•0
27-07-2021 05:05:35
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- 0
I have the same problem. The cameras used to work properly, but now the lights come on for no reason and motion doesn't activate the lights at night. Someone screwed up the firmware and Ring won't admit it. They keep telling us to power the device off and on again or reinstall the camera. I've done this multiple times with no change. Ring should stop feeding us bull and fix the problem or AT LEAST LET US KNOW THERE IS A PROBLEM!!!!!!!
•1
05-08-2021 03:47:20
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- U
I’ve tried all the suggested things but my lights are only manual. Motion does not activate them any longer. The camera activates but no lights. It is really activating
•1
24-09-2021 12:10:44
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simondh
I'm experiencing exactly the same issue. Lights worked fine up until a couple of months ago. Not great for a security camera.
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27-07-2021 01:13:09
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