Ring Security Cameras
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P
Floodlight Cam Wired Pro no longer working
hardwired-security-cameras
cs-support
Hi all, Recently bought the entire suit of Ring products including the floodlight cam wired pro. The first one I bought simply didn't work - no power at all. I got a replacement, which worked for a day and now I get an offline message. I tried to reset it by pressing the button (which, by the way, is no mean feat as it's installed really high up), and tried to cycle it through the breaker. No light. Do not think there was a power surge or anything - anyone have any suggestions clue? Surely it can't be a second dud device? Thanks!
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11-11-2021 04:02:46
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Caitlyn_Ring
Hi @PH. When you reset the Camera, did you do a full reset by holding down the setup button for at least 20 seconds? If you haven't tried this yet, I'd recommend giving that a try and then setting it back up in the Ring App. If it still is not responsive, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look and troubleshoot further with you. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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11-11-2021 09:27:10
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