Responses (1)

J

Justin_Ring

Hi @Clint3. The lights on a Floodlight Cam should only come on during the night with motion detection for the amount of time you have set your Automatic Shut-Off Timer. Unless you have set up a Light Schedule. If you have set up a Light Schedule for the lights to stay off but the lights are still coming on, try the following additional steps:- Verify you do not have a contradicting [Light Schedule](https://support.ring.com/hc/en-us/articles/360058421812-How-to-Use-Security-Camera-Light-Schedules-) for the lights to turn on. - [Reboot the Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-).If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

•

02-06-2023 21:36:36

•

Reply

R

ringerone

I don’t buy this solution. It may work sometimes. But the problem will return. My 4 floodlight cams always go on off throughout the night. Pretty annoying. No light schedules. I’ve tried backing down the sensitivity. Issue still persists.

0

•

05-06-2023 21:21:49