Responses (8)

• C

  Chelsea_Ring

  Accepted Solution

  Please follow the steps in our Help Center article here to reconnect your Ring device. If you're still unable to reconnect the device, try a new setup in the Ring app using the steps under Set Up a Device. We have troubleshooting steps for setup failures here if you run into any errors. Should this issue persist, please follow up with our support team for more in-depth assistance. You can get in touch with our support team at one of the numbers available here, or on Facebook @Ring. 

  1

  •

  09-05-2022 11:14:14

  •

  Reply
• C

  Chelsea_Ring

  Hey @prestonjohnson59. Do no wifi networks show up when trying to connect to your home wifi network, after you've connected to the Ring AP? It's possible that the router may be too far. You can test this theory if you have a wireless hotspot on your phone or someone you know does, as you can make sure the hotspot is near the Floodlight Cam, and when it is looking for wifi networks, see if the hotspot comes up. If not even the hotspot will show up in the nearby wifi networks, then let me know! :)

  0

  •

  13-05-2020 06:18:24

  •

  Reply

  P

  prestonjohnson59

  Thanks for the info. Chelsea. I will attempt to connect the flood light camera again tonight and see what networks show up. Yesterday, when I went through the steps, once I accepted that the Ring app wanted to connect to the ring setup network, it searched for available wifi networks for about 5 minutes and nothing showed up. It just kept saying "searching for wifi networks" over and over again. I don't know if my phone has a hotspot or not. I'll have to look into that. But, I did order the Ring Chime Pro to see if that helps with extending the wifi range.

  1

  •

  13-05-2020 10:47:04

  C

  Chelsea_Ring

  @prestonjohnson59 Awesome, let me know how it goes! Do you have the Chime Pro already set up on your account and online? If not, make sure that the Chime Pro is setup first, and then plug it into the nearest indoor outlet that would be closest to the Floodlight Cam. This way, when you are setting up the Floodlight Cam, it should ask you to connect to the Chime Pro Network! :)

  0

  •

  13-05-2020 11:20:10

  P

  prestonjohnson59

  The Ring Chime Pro should be delivered to me tomorrow. Once I get it, I'll set it up through the Ring App. I will plug it into the closest outlet to the Flood Light Camera, which is in my garage about 10 feet below where the camera is mounted. I'll start the setup process again on the Floodlight Camera and hopefully it picks up the Ring Chime Pro network. I'll let you know how it goes. Thanks.

  1

  •

  13-05-2020 11:46:51

  C

  Chelsea_Ring

  @prestonjohnson59 Fingers crossed for you! Should be smooth sailing. I'll be in office tomorrow as well, so please let me know. Talk tomorrow! :)

  0

  •

  13-05-2020 11:53:21

  A

  Atomiccafe

  I have the same problem with my floodlight cam. I changed routers and the back cam connected right away after I set it up. The front of the house one kept trying to connect to the wifi network and the wifi signal is strong in my phone but the Ring floodlight cam is not showing any netwok

  0

  •

  03-10-2020 07:15:07

• E

  ElUnico

  I had the same issue and Ring support team confirmed that I have a defective unit. I will get a replacement for the following reasons: • I have an EERO mesh system with 3 routers covering over 5k sq feet. Excellent signal strength! • Ring Door Bell and Stick up Camera were successfully installed • I purposely placed 1 router directly underneath the flood cam, and it still would not connect. It stated along the lines that my router might be too far away. Really?! Router is literally in front of its nose

  1

  •

  21-12-2021 05:32:51

  •

  Reply

  U

  user26204

  Hi there, I got the same issue with you after I upgraded my wifi to mesh system. Did your problem solve?

  0

  •

  28-10-2022 11:54:46

• E

  Eddie_mini

  I had the same problem, my floodlight cam wouldnt connect to our wifi - it wouldnt even find anything! That was on my Samsung phone so we tried on an iphone and it worked without any problems. Just thought I'd add this for others who are having problems.

  1

  •

  21-11-2023 06:32:40

  •

  Reply

  C

  Caitlyn_Ring

  Hi @Eddie_mini. Thanks for sharing! Trying a different mobile device is a great troubleshooting tip. :)

  0

  •

  22-11-2023 05:49:50

  U

  user_19d2e7

  This totally worked for me! I was dreading reading the other suggestions and this did it! Thank you so much for sharing... For others, I found success on my iPad. So you could try on either devices if you have one.

  1

  •

  18-02-2025 09:19:40

• U

  user78566

  hello ive been having trouble with just my floodlight cam few weeks ago it said no wifi detected to we reset it & it started working again up till today was working at 5am & then poof nothing its only the floodlight cam my doorbell is fine

  0

  •

  07-03-2024 10:40:09

  •

  Reply

  U

  user_e1e932

  Same is just the past week. Back camera which is further away from router works fine. Doorbell works fine. Just the floodlight. Which means hiring someone to climb up and troubleshoot or replace. Frustrating. Unit is a few years old. I feel your pain with Ring.

  0

  •

  11-07-2024 02:49:04