Customer support

So I have a ring floodlight cam. I bought it last year and in May is stopped working. I called to try and get it fixed but the person doing the troubleshooting on the phone couldn’t fix the problem and said I would get a replacement. We’ll the replacement never came and by the time I called back in June my warranty had expired. They then offered me a 30% discount code to buy a new for which is declined and asked for a supervisor. They said one would call me…they never did. Every time I call back it’s an international call center and they’re zero help. Is there any chance someone who actually works for ring can respond to me instead of someone in a call center?