Ring Security Cameras
Condensation behind lens on Spotlight Battery Camera
Not sure how it happened, but recently I started to notice a haze over my cameras. Following the suggestions on this group, I did wipe off the lenses for all of them, but on my battery powered spotlight cam, I noticed the condensation was behind the lens. After discovering this, I took it down, opened the battery compartment, removed batteries (all dry inside) and let it sit in my dining room for a few days hoping that the temperature would normalize and the condensation would go away. That said, it's been three days, and doesn't look like there has been any change. Would love to get some ideas on how to handle this! Thanks!
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02-01-2020 01:42:50
Responses (9)
- R
Sorry about that, I tried earlier but it wasn't allowing me to! 
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02-01-2020 09:04:43
C@RingBearer No worries, and thank you so much for attaching that! I just wanted to double check and make sure I had a good understanding of what was happening with your camera. Now that I see it, I would recommend reaching out to our support team and emailing in this picture to help@ring.com. Once you give them a call at 1-800-656-1918 after emailing in that picture they will be able to address this concern promptly over the phone with you!
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02-01-2020 09:08:44
JI have the same model as the one referenced below with the exact same problem, including the IMG\_0950.jpg. Has there been any resolution to date?
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10-02-2020 12:45:46
EWater shouldn't get inside like that. You'd need to call customer support for a possible replacement.
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10-02-2020 12:57:31
CWater does get in the outdoor housing. Also what alleged "warranty"? Water and electronics don't mix. You might get the "water" out, but the moisture has done it's mischief and over time will deteriorate the electronics inside. I'm familiar with "water" tight cameras from underwater photography. Your casings are not "water proof" ... merely water repellant. There is a difference.
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28-11-2020 10:32:51
- M
The same thing is happening to my spotlight battery can. It is blurred, from what I can tell, most of the morning. It has started to last longer.
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04-06-2020 10:34:07
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- S
Starting to see blurry area on right side of image from vacation home. Will inspect camera when I return. If its same problem will try opening it and setting it on top of dehumidifier and cranking down the humidity setting to 30%. Anybody tried this?
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18-08-2020 01:43:45
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- M
Same issue here, just started happening in the last 2 weeks. I didn't notice it at first due to fog but now it's a daily occurance. It goes away as the day warms up but clearly will get worse as the dew point rises with fall and winter. I have 2 cameras side by side. One is perfect one is not.
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06-10-2020 02:17:20
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Chelsea_Ring
Hey @RingBearer. Can you please attach a picture of this condensation so that other neighbors can see what you are referencing? Having this visual will help us figure out better what's going on behind the lens!
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02-01-2020 08:55:48
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