Ring Security Cameras
Cant connect to new Frontier Wifi, ring stick gen3
Hello, Ring stick gen3 cant connect to new wifi (fronteir) speed: Mbp 200dls/Mbp 190ul ———————— Troubleshoots: -tried, new Bought router booster -tried 2.4hz and 5hz -resetting router -resetting ring ring stick -correct pw - moving ring stick directly to router -tried frontier “legacy mode” -lasted update/deleted and redownloaded ———————- Error message can not connect lastly, reconnected to old wifi and its working. so its not the ring stick. i have spotlight and doorbell ring that are working on the new wifi. stick ring will not please help thanks
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19-05-2023 12:33:40
Responses (2)
- U
I am also having identical problems I have a floodlight Cam and two second generation stick up cams that are fine I have three third generation outdoor can that will not hook up to Frontier. Were you able to solve your problem if so could you please share
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12-03-2025 12:46:31
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Caitlyn_Ring
Hi @user45585. The Ring Stick Up Cam is only compatible with 2.4GHz wifi networks. If this new router is dual-band, I would suggest creating a guest network utilizing only the 2.4GHz network, then try connecting the Stick Up Cam to it. Additionally, ensure the [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) used by Ring devices are open on your router. If you're still unable to connect the Stick Up Cam to your wifi network, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance with advanced network settings. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-05-2023 06:07:14
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