Responses (1)

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WayneL

Had the Ring2 doorbell for about a year, works fantasic. I am the owner and shared the Ring with my wife. All was good, both of us could see the doorbell on our app dashboard (Anroid). Today my wife bought an indoor cam, set it up (as the owner) and shared it with me. Now, I only see the doorbell unless there is movement on the indoor cam, then I get a notification...the indoor cam does not show up as one of my devices. Similarly, my wife now only sees the indoor cam and no longer the doorbell on her dashboard. What's up?

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20-11-2019 21:57:11

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Eagle328

Sounds like you have 2 separate accounts so you need to change your location in the app to see on or the other. You won't see both. I'd just have one account.

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20-11-2019 22:02:22

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WayneL

Yes indeed. My wife was a bit anxious and did create a separate account. Meantime I figured it out. We can see both cameras if I hit the pull down at the top and select "All Cameras". I hadn't ever noticed that because I only had one camera :)

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20-11-2019 22:18:08

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Eagle328

Great. Glad I could help

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20-11-2019 22:36:54