Ring Security Cameras
Cameras not detecting movement
Hello all! I have two outdoor spot light cameras that aren’t picking up movement, especially when I know people and vehicles have been by (friends, ups, etc). The driveway one doesn’t pickup anything unless you’re directly in front of it. The other one is the same way, doesn’t pickup ups walking the through the grass (they park on the road). What can I do to adjust to detect people and vehicles? The cameras do a very good job of detecting motion in the flower pots below them. How close does a person or vehilce have to be to detect motion? Thank you!
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14-10-2020 08:33:48
Responses (1)
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Hi. Should the bubble be at 9 foot or the top of the camera? The camera always detects is coming in and out of the garage but not if someone parks in front of the garage. I had someone stop by earlier and I never saw them in camera.
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20-10-2020 09:34:31
AThe cameras are both at the 9 foot height and level. Are they meant to only detect motion directly beneath them vs 20 feet out?
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21-10-2020 11:50:21
THi @AAcres17. Thanks for verifying the mounting height. They seem to be placed properly. If you've tried adjusting your Motion Zones but you're still getting intermittent recordings, I would call our support team so they can look into this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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22-10-2020 07:14:00
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Tom_Ring
Hi @AAcres17. With the Spotlight Cam, you'll want to ensure that it as the proper mounting height of 9 ft. and that the bubble on the bottom of the Cam is parallel to the ground. This will ensure that your motion detection is [optimized](https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery). This Community article [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Feature-Update-Customizable-Motion-Zones-for-Battery-Devices/ba-p/62829) goes over how to create Customizable Motion Zones. I hope this helps!
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16-10-2020 10:49:04
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