Brightspeed Internet problems
Ring spotlight cam stopped working suddenly, I thought maybe it was a failure of the camera so waited until Prime Days to order a new one. The new one acts the EXACT way and gets to 95% and says setup could not be completed. I got on with Ring tech support and they sent me a chime pro and said that should take care of it. Chime pro installed flawlessly, I still cannot get the new (or old) camera to go past 95% connecting to the chime pro or the router directly. I've seen a few posts that people that utilize Brightspeed have had their cameras start working. I'm hitting a dead end with Brightspeed and suspect it is something that needs to be changed on the modem/router. Has anyone gotten a resolution to their problem and if so, what was it? Rebooted my modem/router Updated firmware on router Using WPA-2 personal Guest network on 2.4ghz Deleted and reinstalled app Any other suggestions?
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29-07-2024 10:51:57
Responses (4)
- U
I've tried changing the ports and protocols as best as I could and still nothing......
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05-08-2024 11:17:43
C@user_ff0d8d At this point, I'd recommend getting in touch with our support team. The issue may need to be escalated to explore advanced network settings.
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06-08-2024 11:28:44
USo I am a Brightspeed customer something here, worked great until last July now I get same message so what’s up
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18-02-2025 12:24:50
- U
Did you find a solution for this? I am seeing the exact same thing and Brightspeed says its Ring and Ring says Brightspeed but I can hook it to my parents wifi without issue so it has to be something with my Brightspeed or modem.
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21-08-2024 01:29:29
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- U
Is there any update to this issue? I have also tried all the things, but still not connecting. I have purchased a new camera and it also does not connect. Both my old & new camera will connect on different internet services so I know it is not the cameras.
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05-09-2024 10:36:34
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- C
If you have tried the troubleshooting steps shared in this thread already, and the issue still persists, please follow up with our support team to investigate further. You can get in touch at one of the numbers here, or on Facebook @Ring by sending a private message.
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06-09-2024 10:52:42
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Caitlyn_Ring
Hi @user_ff0d8d. You've tried most of the troubleshooting steps I would have suggested. Are you seeing any specific error message in the Ring app when you're trying to connect the Spotlight Cam? Check that the ports and protocols used by Ring devices are open on your network.
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31-07-2024 12:19:45
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