Ring Security Cameras
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Blurry video for the first 4 seconds
Hi everyone, I have several Ring cameras set up around my house, and I have noticed that for every recorded events, the first 4 seconds are always very blurry, which is not good as I am unable to identify people's faces or see other details.I am using both Stick Up and Stick Up Pro cameras, on wifi.I moved the cameras right next to the router to ensure the best Wifi connection, but the blurry videos are still happening at the begining of every recordings.I tried to desactivate HDR and/or Night Colour, but it doesnt help.It sounds like it could be a Ring bug.Anyone else has the same issue or managed to fix it ? if possible at all ?
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16-12-2024 11:41:47
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Caitlyn_Ring
Hi @David_P. This sounds like the Pre-Roll feature, which captures the first 4 seconds before the motion event is triggered. Pre-Roll can't be turned off, but you can expand your Motion Zones, so motion is triggered earlier. This will allow more of the event to be captured.
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21-12-2024 00:21:14
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