Ring Security Cameras
Blurry snapshots at night and preroll
I have many cameras and only the Floodlight Wired Pro creates a blurry view of all snapshots at night only as well as blurry prerolls in the beginning of all night videos. I’ve seen many posts of the same problem and nobody seems to have a solution and Ring apparently doesn’t want to address and fix this issue. Ring Support, if you’re following this topic, please fix this issue before it places a black mark on your Ring products. Thanks
156 •
0 •
0 •
18-04-2024 06:45:33
Responses (3)
- U
This sounds very similar to my issue. As soon as it gets dark, my flood ring goes blurry. It almost looks as if the camera is trying to focus on th glass covering the lense . Intermittently throughout the night, it goes crystal clear. When dawn comes, everything is back to normal. My last Tech call said it was the Wi-Fi. Doesn’t make any sense. Any help ??
•0
20-04-2024 06:26:50
•
- J
Hi @user81133. An example of how it looks would help, but based on your description, it sounds like the Camera could be going out of focus in night vision. Try rebooting the Camera using the Ring app to see if it helps. If not, give our support team a call for further assistance.
•0
22-04-2024 05:21:09
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @user81043. Are you able to provide examples of the blurry snapshots and pre-rolls? This will help me look into your concern.
0
19-04-2024 08:40:45
•