Ring Security Cameras
Battery Fully Charge, but not working
My battery to my spotlight camera is fully charge, but when the battery is inserted it don’t turn on. There is a red light that shows close to the battery.
10771 •
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31-05-2020 04:19:31
Responses (2)
- D
remove and reinstall the Ring app on your mobile device, disable VPN, and have your wifi router close to your Camera (if possible). You can also see if you can set up the device on another Ring app on another phone you can log into. Why the fuck should I have to do all this shit when the system was working fine until I charged the batteries (which are connected to a PV panel and ran dry anyway)?
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19-03-2023 11:45:25
Dremove and reinstall the Ring app on your mobile device, disable VPN, and have your wifi router close to your Camera (if possible). You can also see if you can set up the device on another Ring app on another phone you can log into. Why the fuck should I have to do all this shit when the system was working fine until I charged the batteries (which are connected to a PV panel and ran dry anyway)?
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19-03-2023 11:45:25
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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18-04-2023 11:45:32
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Chelsea_Ring
Hey @TMThomas. At this time, if your Spotlight Camera will not reconnect or complete a setup, please attempt the following: - Ensure both of your batteries are fully charged (if you have two), or has been charging for several hours. - Ensure there is no debris in the battery hatch and that the hatch is closed. - Press the setup button on the Cam and complete the setup in the Ring app. - If lights flash and setup is not completing in the app, please remove and reinstall the Ring app on your mobile device, disable VPN, and have your wifi router close to your Camera (if possible). You can also see if you can set up the device on another Ring app on another phone you can log into. - If lights do not indicate setup mode on the Spotlight Cam, or setup is not completing, perform a reset on the Camera by holding the setup button for 20 seconds and try the setup again. If the above steps do not result in successful setup or operation, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please go [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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01-06-2020 11:11:16
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