Responses (3)

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  Justin_Ring

  Hi @EcoDieselDave. Although there are no pictures or links I can provide, I did reach out to my team, and they confirmed the battery packs should be trickle charged when using the plug in cord on the Spotlight Cam Pro. Also, thank you for bringing this to my attention as well. I will look into seeing if there is an article that can be made and put in our Help Center regarding this topic.

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  09-11-2022 09:37:18

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  EcoDieselDave

  They do trickle charge Yes I bought a couple batteries, so they should do the same being powered by the Ring solar panel. however the battery percentage does not update until the USBC power cord is removed or there is a power outage essentially. Now I'm confused as to which solar panel is needed, the medium one that comes as a pacakge or the super solar panel. Seems the Super Solar panel would be restricted trickle charging. I been told that the solar NEVER powers the camera. Solar only recharges the battery Battery powers the camera However when using USBC Power on the SL cam pro all works correctly, When in battery power it reduces the LED lights power, time they can run, recording length, motion detection options etc... Reduced power mode "optimized to extend battery life " So can you tell me which solar panel & why Also clarify the Battery only powered & chanrging PS solar panels & other accessories on amazon pop up saying NOT compatible with the SL cam Pro recently purchased Screenshots for reference Justin you are quite the professional thank you   

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  10-11-2022 11:02:53

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  Justin_Ring

  @EcoDieselDave The main difference between a [Solar Panel](https://ring.com/products/solar-panel) and a [Super Solar Panel](https://ring.com/products/super-solar-panel) is size and the amount of charge it can provide. There are neighbors with Cameras that are way more active than others, and a regular Solar Panel trickle charge was not able to keep up with how fast the battery was draining. As a result, the larger Super Solar Panel was made available to neighbors with Cameras in high-traffic areas. In addition, the Super Solar Panel requires fewer hours of direct sunlight to function. The newer [Solar Panels](https://ring.com/products/solar-panel-usb-c) have a USB-C cable to plug into the [Spotlight Cam Plus](https://ring.com/products/spotlight-cam-plus-battery) and [Spotlight Cam Pro](https://ring.com/products/spotlight-cam-pro-battery). The original solar panels, like the ones mentioned above, have a barrel plug, which is why it mentions they are not compatible with the newer Camera models. We did release a part to remedy that circumstance, the [Barrel Plug to USB-C Adapter](https://ring.com/products/barrel-plug-usb-c-adapter). It allows you to connect the barrel-plug Solar Panel and Super Solar Panel to a new USB-C Spotlight Camera. I would also recommend using our [Ring.com](http://ring.com/) or [Help Center](https://support.ring.com/hc/en-us) pages when looking into Ring products.

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  11-11-2022 10:21:41

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  EcoDieselDave

  Justin I wish I would get a notification or email when You or someone replies . Have the watching Set for this I just bought a few SL cam Pro battery with solar panels, & super solar panels however NONE of them have USBC cord have old barrel plug . did i get old Stock I assume ? One would think when sold as a package with the SL Pro sep 2022 release they'd include the adaptor cable & or Make certain its the USBC corded panel The Super Panels I bought as well were NOT USBC Do they make a USBC corded SUPER Solar Panel ? Should you always use 2 Batteries with Super Solar Panel? Can you confirm that SL Cam is ONLY powered by Battery = Panels only charge Battery itself ? Never power the camera, the batteries power the cam only Do the Panels Have Batteries in them also ? Or do they only Create trickle charging power? Does the super solar panel Charge at the same rate as a USBC cord plugged into a wall outlet or USB Port? I have gone thru all help articles, Searched Internet like crazy & these clear answers are never included , they keep things simple & sales orriented which I suspect is the purpose. Can you list out what is Restricted on these SL Cam Pro's when ran on Battery power/solar only. I see the lights wont stay on per a schedule, lights stay Dimmed, recording time looks to be reduced. Snapshot max is 5 minutes vs 30 seconds What else is effected or turned off? Youre expertise is very appreciated , you know 10x more than staff when I have called in to get answers. I get wrong information often on the simplest things . for example the $20 Ring angle Mount the plastic wedge does NOT work with SL PRO only the old SL Cam , so now I have $200 in wedge mounts to return & don't have a simple plastic mount that attaches to the Pro for mounting under a soffit or a ceiling overhang Last question the USBC Power source plug in or panel is on the Back & at an angle how these mount. Are they certain its water Weather proof when snow Ice rain land & sit in these cams outdoors exposed Thanks again Sir I really hope you answer all this last time

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  14-11-2022 10:00:40

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  user42717

  Hi I have a super solar panel barrel to usb c connector connected to Ring Spotlight Cam PRO with 2 batteries , battery 1 just drains ( went to 40 percent ) It does not charge with super solar panel , I noticed when I removed battery one that drained , battery 2 which was not used yet seems to charge to 100 % from solar panel ( was siting at 96 while battery 1 was just dropping ) Why is battery 1 not charging at all and dropping to 40 % . I recharged Battery 1 put it back in and again its level is dropping battery 2 is sitting at 96 , and the super solar charge icon is showing the sun and lighting bolt on both ? FYI Panel get 5 hours of sun , and seems to charge ok with just one battery . This does not seem normal ??

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  18-04-2023 03:42:51

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  Justin_Ring

  Hi @user42717. Try taking out battery 2 and just leaving battery 1 in. If it is not trickle charging like battery 2 is, then there could be an issue with that one slot. From there, [reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-) to see if that helps. If that does not work, factory reset your Camera by pressing and holding the setup button for 20–25 seconds, then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  20-04-2023 09:52:17

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