Ring Security Cameras

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U
"answered video"... how to remove the "answered" from the video due to error.
troubleshooting
cs-support

I often get notifications for my Ring cameras, and sometimes when I swipe to clear or don't want to view them and have grabbed my phone to see what notification it was... I mistakenly will "answer" the notification and open the camera in live view. It tags that video as "answered" in the history. HOW do I remove the "ANSWERED" tag on the video, so that it no longer displays "answered motion" and simply displays "motion"? This can cause other issues for users who share or are viewing the history and will assume things due to that "answered" tag. There has to be a way to remove the tag, without deleting the video. But how??

6

2

0

07-05-2025 07:37:35

Responses (1)

  • T

    Hi @user_56e179. There is not a way to changed a video as being tagged "Answered". The only way to control this is to not answer the video.

    0

    08-05-2025 08:45:56

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