Responses (19)

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  Painter13

  I am having the same problem. Has a solution been found?

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  06-10-2019 12:32:57

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  Sam

  Did you call in to Ring and ask for a replacement camera?? They are easy to work with. You can try power cycle but I don’t think it will do anything for you.

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  07-10-2019 01:38:07

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  NReece

  If you hold down the button on top of the camera for 20sec the light should flash, this resets the camera. If that fails to fix it I would log If with customer services.

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  07-10-2019 05:43:24

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  Dempster

  C/S explained to me that their was a software issue within some cameras and that they DO NOT have a fix as of yet.But they will ship you a NEW camera after you call them,and they will log onto your account and see the problem themselves My new Cam is in transit as I type. There customer service is awesome IMHO! Dempster

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  09-10-2019 05:18:31

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  Jtjstickels

  We are having this same issue. When we called we were told we are 1 month past our 1 year warranty so no replacement offered. We were offered a coupon towards the purchase of a new one. This is not an acceptable solution. As a loyal customer I don’t think I should have to replace a product once a year. We are very disappointed! Regards

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  13-10-2019 04:11:02

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  BostonGeorge

  I agree, It also happened to my ring doorbell, so I had to throw that money in the trash as well. I should just stick with ARLO. A discount to a defective problem just means it will happen again. That's not a solution.

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  19-10-2019 03:02:12

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  Latte4

  My device is doing it too. It started with a slight pink edge a week ago and is now at over 1/3 pink. After 1/2 hour of troubleshooting (reviewing the videos, turning on/off power), the rep said that they would send a replacement processing 7-10 business days. Have to return the defective one within 30 days with a pre-paid label they give, or they charge full retail price. My only complaint is that going through this process took almost 40 minutes on phone. It should have been 10 minutes max.

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  14-12-2019 04:08:04

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  Orangering92867

  How do you get the protection plan.? Did you have best luck by calling them on the phone?

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  31-12-2019 01:24:11

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  ring_products_inferi

  Another disgruntled customer here.... Pink screen from IR filter I guess. All the same things written by others in earlier ones. Even the slapping it (which only sends it back toggled.... so need to continually go and slap it if you want to toggle back and forth each time) Had my floodlight cam less than a year and a half, and am out of warranty. This camera was under cover protected from elements even. I was also only offered the 35% discount. (They didn't even send that to me code yet) So essentially they think that I will purchase another $250 product that won't last 2 years, for an extra $161.85. Who knows how long that one will even last?!? I am going to be happy to share my opinion of the poor quality of the product to the hundreds of adults students I teach daily to spread the word and warn them of the waste of money that this product is. So many competitors out there that I will be sure to inform these hundreds of potential customers (each semester) in my classes of my experience, as a heads-up to what their hard earned money may be spent on. Sadly only people who already purchased this junk piece will be reading this, but I will remedy that issue. Congrats to those under a year that got a replacement. The rest of us though, are simply S.O.L. with this company.

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  09-01-2020 09:31:53

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  ChrisM

  mine just started the pink image problem. From what I'm seeing , it looks like I chose the wrong system. Been up maybe a year .

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  06-09-2020 07:00:18

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  Mespinoza

  Hi all, I had this same exact problem and was out of warranty. My crude fix was to give my Ring flood camera a few hard taps on the side while viewing in “live mode”. The picture shuttered a few times and then returned to normal. A few people mentioned this problem is related to a stuck IR filter. Hope this helps those out of warranty! Best, M

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  11-01-2020 09:00:15

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  Crumpz

  This just happened to my floodlight cam today. Gently tapping the camera helped to jostle the IR filter close, but it won't open again - so while I have removed the pink hue during the day time, I don't have IR at night... I too am outside my warranty, and I had mistakenly thought that a basic protect plan had ongoing warranty. I never considered the plus plan because I only had one Ring device, I should have paid closer attention to the warranty details, my fault. I bought my floodlight cam in May of 2017, after six months motion detection just stopped. After troubleshooting the device with tech support, they decided to just send a replacement. I was disappointed to see that the replacement I got was a used unit (visible dings and scratches on the unit) , but installed anyways. This replacement unit is what has recently failed, so about 2 years before failure. Highly recommended to just pull the trigger on the protect plus plan even if you only have one Ring device, these products just don't last, even though I installed my floodlight under my porch protected from the elements . I know this is just one instance from my perspective, but my friend also has had issues under a year with his. Unsure if I'm going to continue forward with Ring, quite disappointed with its durability.

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  23-01-2020 03:48:20

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