U
1 camera offline but has been working fine for months
troubleshooting
wireless-security-cameras
All of a sudden 1 camera is offline. I went through the suggested steps. It tells me it’s connecting then “set-up did not complete. Check Wifi password and try again”. The password is correct. Camera has remained online for months with no problem. We don’t have a new router or provider. Now what?
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22-08-2022 12:19:06
Responses (1)
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Justin_Ring
Hi @user21573. If your Camera is failing to reconnect to your wifi, you can try the following steps: * Reset the Camera by pressing and holding the setup button for 20–25 seconds. * Reboot your router by unplugging it for 10 seconds and then plugging it back in. * Use another smart phone or tablet to do reconnection. * If possible, bring the Camera closer to your router while doing reconnection. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-08-2022 06:15:14
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