Responses (3)

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  Caitlyn_Ring

  User Solution

  To subscribe to a Ring Protect plan, please follow the instructions outlined here. I’d recommend following these steps on a web browser from a desktop or laptop computer for the best experience. If you do not have a Ring device set up yet, or you are the Shared User of a device, you will not be able to subscribe to a Ring Protect plan. If you’re the owner of the Ring device and you’re still unable to subscribe after following the steps above, please reach out to our support team at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring by sending a private message.

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  23-05-2024 12:05:39

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• M

  Marley_Ring

  Hi @redchick125! You can confirm your subscription status by logging in at Ring.com, via web browser, and visiting the Plans section. You might be in the free trial period, in which you should currently be able to see past event recordings if so. If not, visit our [Protect Plans page](https://shop.ring.com/pages/protect-plans) to subscribe, in which this message should not prevent you from subscribing. For further assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  15-05-2020 05:01:24

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  redchick125

  Hi- I tried that but continue to get the same results stating "No Ring Protect Plan Needed". On my phone I logged into the app & it tells me my trial expired but it still won't let me sign up. I'm not sure what to do.

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  16-05-2020 06:22:34

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  Chelsea_Ring

  Hey @redchick125, chiming in for Marley! When you log into Ring.com, have you ensured that you logged into the right account? If you are not seeing devices on your account or you have a plan and your app is saying you don't, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. They can help pinpoint what is causing this and ensure you have an active plan on your account so you do not miss out on video storage.

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  18-05-2020 06:52:27

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  tsassyk

  I have the same issue. After trial expired, I can't sign up. It says "no protection plan needed" even though everywhere else on the site that says 'sign up' takes me to that stupid page that won't let me sign up. I don't have time to waste on the phone. Please fix this. Seems like a real problem the company should be addressing. Very Frustrated!!

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  02-07-2020 03:28:21

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  Chelsea_Ring

  Hey neighbors, if you're unable to purchase a plan from the website, our support team over the phone can help you purchase one in no time once connected to them. For this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  02-07-2020 07:20:34

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  Mdean

  I've tried signing up for the professional plan with the app and with multiple browsers their website doesn't work there at doesn't work and it took about 15 minutes on the phone with a sales agent to finally sign up professional monitoring the system and support are horrible I would highly recommend another product

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  11-09-2020 01:16:36

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  saltersrg

  I am try8ing to sign up for the basic plan and every time i try to purchase I am unable to purchase anything. THe "purchase now" button is grey and not highlighted. Help?!

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  04-06-2020 01:38:19

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