Ring Home Plan
Setting up a second protect basic plan
Hi there I bought a floodlight a few months after my doorbell, the doorbell is set up on a ring basic protect plan, can I add a second basic plan for the floodlight or do I need to get the plus? I can’t see how to get the basic on the website for my second device? My trial for the second device is almost up; but I’d already subscribed to the first plan for the doorbell Any help please?
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26-05-2021 10:22:45
Responses (6)
- H
Caitlyn, I'm not seeing any subscribe button under each individual device, nor am I seeing a way to add another device to my basic plan. Does that option only become available once the plus trial expires? Thanks.
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03-08-2021 02:56:18
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- S
I have the exact same issue. I added a second device, looking to add Basic plan to second device, this is $4 per month cheeper with two devices, total $6 vs $10 for Plus plan. There is no option to enable basic for second device, the page defaults to device already under a basic plan with a single option to upgrade to plus, but I don't need plus with only two devices.
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29-08-2021 11:01:56
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- M
I have exactly the same problem too. Just going round in circles. Any tips would be welcome!
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12-09-2021 08:48:43
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- A
@Tom_Ring What is the process to select individual Basic Protection plans? For users with two devices, your Protection Plus plan is more expensive. Thank you.
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13-09-2021 06:21:51
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Caitlyn_Ring
Hi @Jon.lee84. You can subscribe to a second Ring Protect Basic plan or you can choose the Plus plan to cover both devices. To see a comparison of both plans laid out, you can check out our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans). Once you've decided which plan is the best fit, you can follow the steps [here](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan) to subscribe to the plan you'd like. If you're not able to get the plan set up on your end, our support team can also help take care of this over the phone as well. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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28-05-2021 04:16:13
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